1. Where can I find information about the products?
Each wooden display available on Esposit has a detailed technical sheet with all the essential information. If you need further details or have specific questions, feel free to contact us. You can easily do so through the contact form or by emailing us. Our team is always available to provide personalized assistance and to meet your needs.
2. Where can I find the prices of the products?
The prices of the wooden displays and other products are easily visible in the product sheet of each item, right next to the photograph. If you would like more information about costs or availability, you can contact us at any time. Use our contact form or email us to receive quick and personalized assistance.
3. Do you offer payment plans?
Currently, Esposit does not offer the option to pay in installments for the purchase of our wooden displays and other products. However, we accept payments via bank transfer, credit card, or PayPal.
4. Is it possible to pay upon delivery?
No, currently we do not offer the option to pay upon delivery for the purchase of our wooden displays and other products. You can choose from the available payment options in our e-commerce, such as credit card, PayPal, and bank transfer. For any questions or clarifications, please contact us via the contact form or email.
5. How can I know if an item is available for immediate delivery?
If a wooden display or another product is available for immediate delivery, it will show the phrase “shipping in 1-2 working days.” If the item is out of stock, it will still be available for purchase with delivery times ranging from 3-4 weeks. If you have any doubts about availability or would like to check if an item is ready for immediate delivery, please contact us via the contact form or email. Our team will be happy to provide you with all the necessary information.
6. Do customizations have an additional cost?
Yes, customizations for wooden displays and other products have an additional cost, which may vary depending on the type of customization requested. To receive a personalized and detailed quote based on your needs, we encourage you to contact us via email.
7. If I haven't found what I'm looking for, how can I contact you?
If you haven’t found the wooden display or product you’re looking for, you can easily contact us through the contact form available on the website. We are always available to help you find the right product for you.
8. Is it possible to have a custom project tailored to my needs?
Yes, absolutely. We offer customized projects for wooden displays and other display solutions, tailored to your specific needs. To start the project, we invite you to email us with all the necessary information, such as the layout and technical characteristics of the products you wish to display. Our experienced team will be happy to create a bespoke solution for you, meeting your display requirements.
9. Can I get your help with designing an experiential corner?
Yes, we are happy to offer our support for designing a custom experiential corner. Contact us to schedule an appointment and discuss all the display requirements for your project. Our team of experts will help you create a personalized solution, using the best wooden displays and other materials to ensure a unique and engaging experience for your customers.
10. Do you also handle the design of integrated exhibition spaces?
Our business division specializing in designing integrated exhibition environments is Studio Arredi. For more details visit the Link https://sagliettigroup.it/studio-arredi/
11. Is it possible to receive the product pre-assembled?
Exposit does not ship wooden displays pre-assembled. The advantage lies in the ability to reduce shipping costs through compact packaging. Assembly is simple and intuitive thanks to the interlocking design of our displays. You will receive the product along with a detailed instruction sheet that will guide you step by step through the assembly process, ensuring easy and quick installation.
12. Is it difficult to assemble your products?
No, assembling our wooden displays is extremely simple and intuitive. No special tools are required: thanks to the interlocking design of our products, assembly can be easily done by hand. The detailed instructions included in the package will guide you step by step, making the process quick and stress-free.
13. How long does it take to assemble a display?
Assembling our wooden displays is quick and easy. Typically, a display can be assembled in no time, and the process can be done by a single person without the need for specialized training. Thanks to the interlocking design, assembly is intuitive and does not require special tools, making the process fast and hassle-free.
14. Do you offer direct delivery to our customer?
During the order confirmation process, the customer can choose the destination for product delivery. For specific needs, you can easily contact us through the contact form available on the website.
AFTER THE PURCHASE
1. Where is my order? How can I track it?
To track your order, you can request the tracking number directly through the contact form or via email. Once you receive the tracking number, you will be able to monitor the shipping status and know exactly where your order is. We are always available for any additional information.
2. I received a product with issues, what should I do?
If you have received a damaged or defective product, we encourage you to contact us immediately via email and send us photos and videos of the issue. Our team is ready to provide you with a quick and satisfactory solution, resolving the problem in the best possible way.
3. Some parts are missing from the package, how can I request them?
If parts are missing from your wooden display package or any other product, simply report it on the instruction sheet included in the box. Scan the image with the details of the missing parts and email it to us. We will send you the missing parts within 24 hours at no additional cost, ensuring a quick resolution of the issue.
4. I changed my mind, can I return the product?
Yes, if the product is unused and in its original condition, you can return it. Return shipping costs are the responsibility of the customer. A refund will be issued once the product is received, using the same payment method as the original purchase. Please note, customized products cannot be returned. If you have any questions or need further clarification, we are available to assist you.
5. Are there instructional videos for assembling the products?
Yes, for all standard products, we offer instructional assembly videos that can be easily requested and sent. For custom projects, we can produce tutorial videos upon request, specifically tailored to your needs. To receive the videos, contact us via the contact form or by email, and we will be happy to provide all the support you need for assembly.
6. I lost the assembly instructions: how can I get them again?
If you have lost the assembly instructions for your wooden display or any other product, you can easily request them via email. We will send you the instructions in PDF format, both for catalog products and custom projects.
